Refund and Returns Policy

Thank you for choosing our VCC services. Because we deal with digital financial products and instant balance allocations, our refund policy is designed to ensure security for both the merchant and the consumer.

1. Nature of Product

All products sold on this website (Virtual Visa, Virtual MasterCard, and Top-up Services) are digital goods. Once the card details are generated or the balance is loaded, the service is considered “consumed.”

2. Eligibility for Refunds

Refunds are only issued under the following specific circumstances:

  • Non-Delivery: If you have paid for a card or top-up and did not receive the details within 24 hours due to a technical error on our end.
  • Card Malfunction: If the card provided is “Dead on Arrival” (invalid card number or CVV) and has not been used for any transaction. We will verify the card logs before processing a refund.

3. Non-Refundable Situations

We cannot issue a refund in the following cases:

  • Merchant Declines: If a specific website (e.g., a specific ad network or streaming service) refuses to accept the VCC. We provide the card, but acceptance depends on the merchant’s internal policies.
  • User Error: If you provided the wrong card information for a top-up or used the card on a site that caused it to be blocked.
  • Partial Usage: If any amount of the balance has already been spent.
  • Change of Mind: Once the card details are sent to you, the order cannot be canceled.

4. Top-Up Specifics

For Top-up Services, once the funds are moved to your virtual card, the transaction is final. Please ensure you provide the correct Card Reference or Order ID during checkout.

5. Processing Fees

Please note that in the event of an approved refund, the Fixed Fee ($1) and the 8% Processing Fee are non-refundable as these are consumed by the payment gateway during the initial transaction.

6. How to Request a Refund

To request a refund, please contact our support team at support@kliencard.com with the following information:

  1. Order Number
  2. Date of Purchase
  3. Reason for the refund request
  4. Screenshot of the error (if applicable)
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